Gift Card

EXCHANGE POLICY

We do not offer refunds.

How to Initiate an Exchange:

1. Log into your account on our website within 14 days of receiving your order
2. Go to your order history and select the item(s) you want to exchange
3. Submit your exchange  request through your account
4. You'll receive return shipping instructions - you are responsible for return shipping costs via UPS or FedEx (please insure the package for at least 70% of the purchased value)
5. Once we receive and approve your item for an exchange, we will send you a message confirming receipt.
   

Exchange Requirements:

• Exchanges must be initiated within 14 days of receiving your order
• Items must be unworn, undamaged, and in original condition
• You are responsible for return shipping costs
  

Repairs: if you need assistance with a repair, please contact us directly at contact@avirnewyork.com so we can assist you.

About Our Made-to-Order Jewelry:

At AVIR NY, all of our jewelry is crafted with care and made to order. We offer exchanges so you can find the right piece while supporting our personalized, made-to-order business model.

At AVIR NY, we stand by the quality and durability of our jewelry, offering a one-year warranty on all pieces. This includes resizing, stone replacement, prong tightening, and repairs for bracelets and necklaces, as well as post soldering for earrings. Please note that rings with stones all around cannot be resized under this warranty. For further details, please click here